There’s almost nothing more discouraging than watching a business strategy fail in spectacular fashion. At first, there’s only denial: This can’t be right. Let’s give it a chance to work. Just a …
The Failure-Curious Culture
Atychiphobia is the clinical term for an individual’s fear of failure. It leads to a “constricted lifestyle” and reluctance to “attempt certain activities.” But what about organizational fear of …
Disrupting Yourself is Your Key to Opportunity
Back in the 1990s, Harvard Business School professor Clayton Christensen coined the phrase “disruptive innovation” to describe those huge shifts in the market that we’ve all come to accept as the new …
Want Your Business to Grow? Forget What You Know
“But we’ve always done it this way.” 7 little words. So harmless individually, but put them together and what do you have? A recipe for organizational failure. Most of us have uttered these same …
Customer Advocacy: How You Should Be Winning Over Your Customer
It’s one thing to know what customer advocacy is, but it’s another to do it right. Where do you stand? Are you winning over your customer? View the full publication: SHQ Customer Advocacy …
Customer or User? There’s a Big Difference!
I once knew a guy named Danny. He managed restaurants and made around $50,000 a year. Because he was frugal and inherited a mortgage-free house, Danny lived a comfortable, middle-class …