How to Keep Your Customers Close

When it comes to providing stellar customer experience, about 80% of CEOs are confident that they are delivering on their brand promise. As it turns out, though, less than 10% of their customers agree, according to a Bain and Company study. This jarring discrepancy reveals two major problems, and probably more…

View the full publication: SHQ Q3 2019 – How To Keep Your Customers Close

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